Shipping policy

SHIPPING POLICY

Last Updated: October 1, 2026

At BRANDS BY NABEEL, we aim to provide a smooth and reliable delivery experience for every customer. Please review the following Shipping Policy before placing your order.

1. SHIPPING & DELIVERY

We currently offer delivery services within Pakistan.

Orders are dispatched through reliable courier and delivery partners. Delivery times may vary depending on the customer’s location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

2. ORDER PROCESSING

Orders are normally processed and prepared for dispatch after order confirmation.

Processing may take 1–2 business days, depending on product availability and order volume.

During sales, promotions, holidays, or periods of high order volume, processing may take longer.

3. DELIVERY TIME

Estimated delivery times may vary depending on the destination:

  • Major cities: Approximately 2–5 business days
  • Other areas: Approximately 3–7 business days
  • Remote areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed. Delays caused by courier companies or circumstances beyond our control may occur.

4. SHIPPING CHARGES

Shipping charges will be displayed or communicated to the customer before the order is dispatched, where applicable.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Courier service
  • Promotional offers

Any applicable shipping charges are the responsibility of the customer unless a free-shipping offer is specifically stated.

5. CASH ON DELIVERY

Cash on Delivery (COD) may be available for selected locations and orders.

For COD orders, the customer may be contacted by our team or courier for order confirmation.

Customers are requested to provide an active phone number and accurate delivery information to avoid delivery issues.

6. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing correct and complete delivery information, including:

  • Full name
  • Complete address
  • City
  • Area/locality
  • Active phone number

BRANDS BY NABEEL will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

7. COURIER DELAYS

Once an order has been handed over to the courier, delivery is subject to the courier company’s schedule and procedures.

Delays may occur due to:

  • Weather conditions
  • Public holidays
  • High delivery volume
  • Road closures
  • Address-related issues
  • Security restrictions
  • Natural disasters
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in resolving courier-related issues.

8. FAILED DELIVERY

If a courier attempts delivery and the customer is unavailable, unreachable, or provides an incorrect address, additional delivery attempts or charges may apply.

If an order is returned to us because the customer refuses delivery or cannot be contacted, the customer may be responsible for applicable shipping or return charges.

9. ORDER TRACKING

Where tracking is available, customers may receive a tracking number or delivery information after their order has been dispatched.

Customers can use the provided tracking information to check the status of their shipment.

10. DAMAGED PACKAGE

If your package appears damaged, opened, or tampered with at the time of delivery, please notify the courier immediately and contact BRANDS BY NABEEL as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

11. RETURNS & EXCHANGES

BRANDS BY NABEEL offers:

3 DAYS RETURN
7 DAYS EXCHANGE

For returns or exchanges requested due to change of mind, size, color, or other customer-related reasons, shipping charges are payable by the customer.

Please refer to our Return & Exchange Policy for complete terms and conditions.

12. CHANGES TO SHIPPING POLICY

BRANDS BY NABEEL reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with the updated date.

13. CONTACT US

For questions regarding shipping, delivery, tracking, or your order, please contact us:

BRANDS BY NABEEL
Website: brandsbynabeel.com
Email: brandsbynabeel2018@gmail.com
Phone/WhatsApp: 0301-5366144
Address: SECTOR I-16, ISLAMABAD, PAKISTAN 

By placing an order with BRANDS BY NABEEL, you acknowledge and agree to this Shipping Policy.