Refund policy

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If you receive an item that does not meet your expectations, you may request a return or exchange according to the terms below.

1. RETURN POLICY — 3 DAYS

Customers may request a return within 3 days of receiving the order.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • The product must have all original tags, labels, packaging, and accessories attached.
  • The product must not have any perfume, makeup, stains, damage, or signs of use.
  • The return request must be submitted within 3 days of delivery.
  • Items purchased during a sale or promotional offer may be subject to specific return restrictions, which will be mentioned at the time of purchase.

Once the returned item is received and inspected, we will confirm whether it meets our return requirements.

2. EXCHANGE POLICY — 7 DAYS

Customers may request an exchange within 7 days of receiving the order.

Exchange requests are accepted only if:

  • The product is unused, unworn, unwashed, and in its original condition.
  • Original tags, labels, packaging, and accessories are intact.
  • The product is free from stains, perfume, makeup, damage, or any signs of use.
  • The exchange request is submitted within 7 days of delivery.
  • The requested replacement item is available in stock.

If the requested replacement is unavailable, we may offer another available product or an alternative solution.

3. SHIPPING CHARGES

For exchanges or returns due to change of mind, incorrect size selection, color preference, or any other customer-related reason, shipping charges will be paid by the customer.

The customer is responsible for safely sending the product back to us. Any applicable shipping charges for sending the replacement item may also be payable by the customer.

If the product received is incorrect, defective, damaged, or different from the product ordered, please contact us as soon as possible with clear photographs/videos. We will review the issue and provide an appropriate solution.

4. PRODUCT CONDITION

Returned or exchanged products must be in the same condition in which they were delivered.

We reserve the right to reject a return or exchange if the product:

  • Has been worn or used.
  • Has been washed or altered.
  • Has stains, makeup, perfume, or other marks.
  • Has been damaged by the customer.
  • Is missing original tags or packaging.
  • Shows any other signs of use.

5. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, please contact our customer support within the applicable 3-day return or 7-day exchange period.

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return/exchange
  • Clear photographs of the product, if requested

Our team will guide you through the return or exchange process.

6. REFUNDS

Once the returned product has been received and inspected, an approved refund will be processed according to the applicable refund method and our store procedures.

Shipping and delivery charges may be non-refundable, except where the return is due to an error on our part, such as an incorrect or defective product.

7. SALE & CLEARANCE ITEMS

Products purchased during special sales, clearance offers, promotional campaigns, or other discounted offers may have different return or exchange conditions.

Any special restrictions will be clearly communicated on the relevant product or promotional page.

8. IMPORTANT NOTE

Customers are advised to check the product carefully upon delivery and contact us promptly if there is any issue.

By placing an order with our store, the customer acknowledges and agrees to the terms and conditions of this Return & Exchange Policy.

We reserve the right to update or modify this policy when necessary. Any changes will be posted on our website.